The Busser/Room Service Attendant is responsible for removing all the used dishes and tableware and preparing the table in a professional manner for new guests and to run all room service order in a friendly and prompt manner.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Removes all dishes and other items from table following the meal.
- Cleans and professionally prepares table for new guests in accordance to the company’s standards
- Performs cleaning side work as assigned.
- Completes all service paperwork as required.
- Supports waiters and kitchen staff in other duties as required.
- Performs other work-related duties as assigned.
- Take room service up to guest rooms promptly
- Removes dirty room service trays from guest floors
- Provides friendly service to all guests
- Minimum Qualifications (Education, Experience, Skills)
- The physical ability to carry heavy trays and tubs filled with various dishes.
- The physical ability to balance heavy items.
- Previous restaurant experience strongly preferred.
- High energy and stamina are required.
- The ability to stay calm and work efficiently under pressure.
- The ability to prioritize job duties and manage time effectively.
- Strong verbal communication skills required.
- Willingness to work evenings and weekends as required.
- Excellent customer service to treat patrons like family.
- The ability to read menus, safety documents, etc.
Physical Demands and Work Environment
The work that bussers do is both physically and mentally demanding. They are on their feet much of the time. Bussers must work well under pressure and exercise tact and patience when dealing with other employees and customers. Bussers typically work forty to forty-eight hours a week. However, because the restaurant serves the public and are open on weekends and at night, Bussers may work longer, irregular hours.
The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk with heavy trays/tubs (up to 50 pounds). The employee is occasionally required to sit; use hands to finger, handle, or feel: reach with hands and arms: climb or balance: and stoop, kneel, crouch, or crawl. Specific sensory abilities required by this job include sight, taste, smell, and hearing.
While performing the duties of this job, the employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock. The noise level in the work environment is moderate to loud.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.