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Jobs with the Moonrise

The Moonrise Hotel in St. Louis, Missouri, blends cool modern design and quirky sophistication to create a truly unique boutique hotel experience. Located in The Loop- one of St. Louis' most vibrant shopping, dining and entertainment districts- the hotel offers guest a wide array of leisure activities.

We truly feel honored when hospitality professionals look at us closely and consider being a part of our extended "family." We have a fun, focused, driven, culture-oriented team and we always encourage candidates to find out about us before submitting their resume. Joining our team requires that you are 100% guest oriented with a proven ability to wow the guest, while maintaining the culture we operate by. In other words, to succeed with us, you have to love the human race while achieving the goals.

Top reasons to work for us:

  • We've got a great product to sell!
  • We have fun at work, but get the job done.
  • We are independently minded and we hire people that are the same way.
  • We take the competition seriously, but not ourselves.
  • We are lively, enthusiastic, and fast moving
  • We do what we say we are going to do and we are who we say we are.
  • We're colorful, quirky, and stylish!
  • We have a great benefits package that includes health, dental, vision, 401k, and more.
  • We do not give you scripts, we like your free spirit, but we're professional.
  • 100% of our employees have rated the hotel as a place they are proud to work at, year after year.

Reservations Agent

  • Job Tracking ID: 512460-526674
  • Job Location: Saint Louis, MO
  • Job Level: Any
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: May 18, 2017
  • Years of Experience: Any
  • Starting Date: ASAP



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Job Description:

Primary Objective of Position

Assist Front Office Management to ensure the proper day to day operation and functioning of the Reservations Department, to lead the department to more proactive, revenue-driven sales.

 

Essential Functions/ Revenue Generations Skills/ Leadership Skills/ Teamwork Skills:

- Take every opportunity to amaze the guests

- Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city, the hotel and its services. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and up selling.

- Process all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms, of facsimiles. Mail confirmation and literature requests or reply via facsimile and administrative message when requested

- Follow all applicable Moonrise Hotel Standard Operating Procedures

 

Other:

- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all schedule training sessions and meetings is required.

- Upon employment, all employees are required to fully comply with Trust rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

- Be an enthusiastic, helpful and positive member of the team

- Be professional, responsible and mature in conduct and behavior

- Be understanding of, encouraging to and friendly with all co-workers

- Be self motivated and use time wisely

- Maintain open line of communications with each department

- Communicate pertinent information

- Respond positively to new ideas

- Openly accept critical/developmental feedback

- Report to work on time

- Give adequate notice if going to miss work

- Be available to work a flexible schedule to include weekends and holidays

- Maintain effective communication through the use of meetings, log books and bulletins

- Be available to help other departments in emergency situations

- Perform other assignments as directed by the General Manger

- Adhere to all work rules, procedures and policies established by the company including, but not limited too those contained in the associate handbook.

 

Supportive Functions

- Block special request reservations

- File daily reservations and other correspondence

- Answer incoming calls

 

 

Safety and Security:

- Properly handle and account for keys

- Be knowledgeable of policies regarding emergency procedures and security concerns

- Ensure protection of guests & groups' room numbers

 

 

Experience and Skills:

Job Knowledge/Physical Requirements

- Speaking, Reading, writing using primary workplace language; basic math

- Must be able to read and write to facilitate the communication process.

- Requires good communication skills, both verbal and written

- Basic computer skills

- Typing

- Ability to be persuasive with telephone sales skills

- Have general knowledge of city and its attractions

- Sitting up to 8 hours a day.

- Talking and Hearing occur continuously in the process of communicating with guest’s supervisors and other associates.

- Ability to spend extended lengths of time viewing a computer screen

- Must have finger dexterity to operate office equipment

- Normal verbal and nonverbal communication, reading, writing

 

Knowledge Requirements

- Must have strong customer service orientation

- Must have strong team orientation

 

This job description is not an exhaustive list and may require associates perform other duties from time to time.