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The Moonrise Hotel in St. Louis, Missouri, blends cool modern design and quirky sophistication to create a truly unique boutique hotel experience. Located in The Loop- one of St. Louis' most vibrant shopping, dining and entertainment districts- the hotel offers guest a wide array of leisure activities.

We truly feel honored when hospitality professionals look at us closely and consider being a part of our extended "family." We have a fun, focused, driven, culture-oriented team and we always encourage candidates to find out about us before submitting their resume. Joining our team requires that you are 100% guest oriented with a proven ability to wow the guest, while maintaining the culture we operate by. In other words, to succeed with us, you have to love the human race while achieving the goals.

Top reasons to work for us:

  • We've got a great product to sell!
  • We have fun at work, but get the job done.
  • We are independently minded and we hire people that are the same way.
  • We take the competition seriously, but not ourselves.
  • We are lively, enthusiastic, and fast moving
  • We do what we say we are going to do and we are who we say we are.
  • We're colorful, quirky, and stylish!
  • We have a great benefits package that includes health, dental, vision, 401k, and more.
  • We do not give you scripts, we like your free spirit, but we're professional.
  • 100% of our employees have rated the hotel as a place they are proud to work at, year after year.

Houseperson

  • Job Tracking ID: 512460-538282
  • Job Location: Saint Louis, MO
  • Job Level: Any
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: April 11, 2017
  • Years of Experience: Any
  • Starting Date: ASAP



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Job Description:

Primary Objective To contribute to an attractive and clean hotel in accordance with the standards of Moonrise Hotel by providing support for housekeeping staff and cleaning assigned areas

Housekeeping Skills/ Essential Functions:
- Clean hallways, common areas, vending areas and stairwells as assigned (mopping, vacuuming, wiping)
- Clean outside walkways and parking lots (sweeping, spraying)
- Clean elevators, lobby area, public restrooms, offices and meeting room space, if needed
- Deliver soiled linen to laundry room and return clean linen to housekeeping cares and linen/storage rooms, if needed (carrying, lifting up to 50 pounds)
- Remove trash from housekeeping carts and common areas and deliver to dumpster, if needed (lifting, carrying up to 50 pounds)
- Stock and maintain housekeeping cart and linen/storage rooms
- Properly use chemicals, cleaners and cleaning equipment (reading)
- Participate in deep cleaning and carpet cleaning (spraying, pushing, vacuuming)
- Assist in receiving, opening and storing supplies (stocking, placing)
- Assist in other housekeeping or maintenance responsibilities, if needed

Guest Relations and Teamwork Skills:
- Take every opportunity to impress the guest.
- Smile, have eye contact and greet guests immediately upon each encounter.
- Wear uniform and name tag with pride
- Be groomed according to company standards
- Properly handle special requests
- Anticipate and exceed guest expectations
- Follow correct procedures for entering a guest room
- Keep voices and other noise low on guest floors, especially in the morning
- If necessary, assist guests with their luggage
- Promptly respond to and resolve guest complaints
- Deliver cribs, roll-aways and other requests to guest rooms

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.
Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

Experience and Skills:

Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Teamwork Skills:
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be friendly with all co-workers and supervisors
- Communicate pertinent information to supervisor and co-workers
- Openly accept critical/developmental feedback
- Report to work on time
- Give adequate notice if going to miss work
- Adhere to all work rules, procedures and policies established by the company
- Work flexible schedule to include weekends and holidays
- At all times projects a favorable image of Moonrise Hotel to the public
- Be careful with hotel property, including hallways walls and equipment
- Attend required meetings

Safety and Security Skills:
- Handle and account for keys properly
- Be knowledgeable about using chemicals
- Be knowledgeable of policies regarding emergency procedures, lost and found items and security concerns
- Minimizes safety hazards by following all safety rules and procedures

Physical Requirements
- Seeing
- Walking/Standing up to 100% of the time
- Bending - Ability to move and control one’s torso so items can be picked up from a lower surface level
- Kneeling- Ability to flex legs at the knee so that individual can lower the body coming to rest on one or both knees
- Handling - ability to grasp, hold, set down, redirect with hands, turn , control and manipulate objects
- Reaching - Ability to stretch body and extend arms to place or secure objects at a distance above, to the side of or below the normal standing level of the individual
- Squatting - Ability to flex legs at the knees to lower body position
- Crawling - Ability to move about on hands and knees and/or feet by mobilizing those body parts
- Lifting - Ability to use body parts, arms, hands, shoulders and back, to elevate an object above its previous surface level
- Climbing - Ability to ascend steps, ladders and other vertical and semi-vertical surfaces to reach a higher level
- Repetitive Motion - Ability to use body parts on a regular and continuing basis to repeat the same motions for a reasonable period of time without resting: Sweeping, Vacuuming, Wiping, Mopping
- Stooping - Ability to flex legs at the knees and move the upper body forward and down
- Normal verbal and nonverbal communication, reading, writing

Knowledge Requirements
- Prior experience strongly preferred
- Must have strong customer service orientation
- Must have strong team orientation